What Is Covered
MANUFACTURING DEFECTS
Manufacturing defects as determined by SafeStyle® will be remedied within a period of 12 months from original purchase. Where the defect is minor, SafeStyle® will repair or replace the product to the same specifications. Where the defect amounts to a major failure — for example, where it affects the safety of the product — you may choose between a replacement to the same specifications or a refund.
LENS COATINGS
All Coatings are subject to a 2-year manufacturer’s warranty from original order date. Warranty does not include scratching, heat damage or any other form of mistreatment and general wear and tear. Warranty replacement lenses must be the same prescription and specifications as the original.
WARRANTY AND CLAIM PERIODS
Warranty claims for manufacturing defects must be received within 12 months of the original order. Coating claims must be received within 2 years of the original order date. These are the claim periods for this voluntary warranty; your rights under the Australian Consumer Law consumer guarantees are separate, do not have a fixed expiry date, and may still apply after these periods have passed.
CANCELLED / ALTERED ORDERS
SafeStyle processes all orders immediately upon receipt.
In addition, the SafeStyle® warranty policy does not cover the following:
• Damage caused by natural disaster
• Accidental loss or theft
• Eyewear stored outside of supplied hard case
• Chemical exposure including sunscreen
• Accidental damage to the frame and / or lens
• Wear and Tear/Scratches
Claims Process
If you purchased from one of our stockists you must claim the warranty via the retailer from which the product was purchased.
To make a warranty claim, please email enquiries@safestyle.com.au with the below information:
• Order Number / Confirmation. If you're not the original purchaser — for example, the eyewear was supplied to you by an employer, or given to you as a gift — please let us know, and provide any other reasonable proof of purchase or supply instead, such as photos of the product, correspondence, or the product's serial/batch number
• Provide a full description of the fault
• Provide photo(s) of the fault
You will be notified via email once your claim request has been received and you will be communicated next steps.
SafeStyle® may request the warrantied product to be returned where appropriate at your own cost.
If your claim is successful and you returned your product to us, you may be
refunded your shipping costs. Returns usually take 18 business days once approved.
Replacement Despatch Requirement
Prior to a replacement pair being dispatched, SafeStyle® requires either the return of the original claimed pair to our facility, or confirmation that the return has been lodged with a tracking number provided. Replacements will not be sent until receipt of the original pair has been confirmed, or proof of lodgement has been received.
If you have any further enquiries, please contact enquiries@safestyle.com.au
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is provided by SafeStyle Holdings Pty Ltd (ABN 56 681 624 322) and is in addition to, and does not limit, restrict or exclude, your rights under the Australian Consumer Law. Those rights exist independently of the warranty periods set out above and may continue to apply beyond them for a period that is reasonable, having regard to the nature of the product.
