TERMS & CONDITIONS

THANK YOU FOR SHOPPING WITH SAFESTYLE!

We’re dedicated to making the most durable, comfortable & stylish safety glasses on the planet. But if anything happens to your SafeStyle protective eyewear on the worksite or weekend, please inform us and we’ll work to make it right.

Any product(s) damaged in shipping (when ordered from SafeStyle direct) or defective product(s) must be returned directly to SafeStyle in the original box or adequate packaging, freight prepaid. Please quote your order number for reference.

Submit a warranty claim by advising the SafeStyle team via email at enquiries@safestyle.com.au and we will gladly look after you the best way we can.



DELIVERY

SHIPPING: AUSTRALIA POST

Standard: 2-5 business days* to most metro areas when ordered before 12pm AWST for non-prescription.

Express: 2-4 BUSINESS DAYS to most metro areas when ordered before 12pm AWST for non-prescription.

Prescription lenses custom made to suit your specific prescription script.

Please allow up to 18 days for prescription orders to be delivered.

If you have purchased prescription items in your order, we will hold your order and send all items together in one shipment.

If you wish to have the standard lenses earlier, we advise you make two seperate orders.

Delays may occur due to extended Covid-19 restrictions.


CANCELLATIONS
Because we want to get your SafeStyle protective eyewear to you in a timely manner, cancellations are available only within 6 hours of your order being placed for in stock merchandise. Back ordered products may be cancelled at any time before they are shipped.


RETURNS
We take great pride in our SafeStyle protective eyewear and are confident that upon receipt of your purchase, you will find them to exceed your expectations. However, if you decide to return your purchase, we will gladly exchange or refund any item. Please know that all returned products must be in 100% re-saleable condition.

Returns for credit or exchange may be made by sending your request to enquiries@safestyle.com.au within 14 days of receipt of shipment. We will send you a confirmation email that includes the address where you should return the item. The item must be shipped back within 4 days of receiving the confirmation email. All returns must be in original condition. Repackage the item as securely as possible. You are responsible for shipping including cost. We recommend shipping via registered post with Australia Post. Items returned damaged or after 14 days of original purchase will not be accepted and will be returned at the customer’s expense. Please make sure that your name and address are clearly printed on the outside of the package, and send it to the address provided in the confirmation email. You will receive email confirmation when we receive your returned product.

All returns must be in original condition and have all original paperwork along with receipt. Damaged or worn product cannot be returned. Shipping cost will not be refunded.

 

WARRANTY

All protective eyewear supplied by Safestyle Pty Ltd (SAFESTYLE®) is constructed of polycarbonate frames and polycarbonate lens.

Each component of SAFESTYLE® sunglasses is individually quality checked before being packaged and sold.

Whilst polycarbonate is the most scratch resistant lens material available for protective eyewear, it is not scratch proof.

 

NON-PRESCRIPTION PROTECTIVE EYEWEAR

All SAFESTYLE® non-prescription protective eyewear includes a warranty as set out below. These warranty terms are strictly subject to the provision of an invoice verifying proof of purchase.

Except for loss or damage caused by gross negligence or wilful misconduct (as reasonably determined by SAFESTYLE®), if a frame is damaged and you notify us in writing within 60 days of its date of purchase, SAFESTYLE® will replace the damaged frame with a frame of equivalent specifications free of charge (including delivery).

Except for loss or damage caused by gross negligence or wilful misconduct (as reasonably determined by SAFESTYLE®), if a lens is scratched to the extent that it is deemed unsafe for its intended use (as reasonably determined by SAFESTYLE®) and you notify us in writing within 60 days of its date of purchase, SAFESTYLE® will offer a 50% discount on a replacement pair of protective eyewear of equivalent specifications.

These warranty terms are in addition to your rights under the Australian Consumer Law.

 

PRESCRIPTION PROTECTIVE EYEWEAR

All SAFESTYLE® non-prescription protective eyewear includes a warranty as set out below. These warranty terms are strictly subject to the provision of an invoice verifying proof of purchase.

Except for loss or damage caused by gross negligence or wilful misconduct (as reasonably determined by SAFESTYLE®), if a frame is damaged and you notify us in writing within 180 days of its date of purchase, SAFESTYLE® will replace the damaged frame with a frame of equivalent specifications free of charge (including delivery).

Except for loss or damage caused by gross negligence or wilful misconduct (as reasonably determined by SAFESTYLE®), if a lens is scratched to the extent that it is deemed unsafe for its intended use (as reasonably determined by SAFESTYLE®) and you notify us in writing within 90 days of its date of purchase, SAFESTYLE® will offer a 50% discount on a replacement pair of protective eyewear of equivalent specifications.

These warranty terms are in addition to your rights under the Australian Consumer Law.

 

AUSTRALIAN CONSUMER LAW

All SAFESTYLE® protective eyewear is covered by guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All warranty claims must be submitted to enquiries@safestyle.com.au.