That age-old adage “Rome wasn’t built in a day” may be a cliché but everyone must start somewhere. From humble beginnings, we began shipping protective eyewear from our bedroom. With support from our amazing community of customers, SafeStyle quickly outgrew our original worksite. Well, that and Dad wanted us out of the house. Fast-forward a few years and we’re growing rapidly and need to put out a call for help.

Our mission has been, and always will be, simple: To provide fashion-forward protective eyewear for like-minded individuals.

With our roots firmly planted in home soil, we collaborate with some of the biggest names in Australia and seek to set a footprint globally. Our goal is world domination, but not at the expense of Mother Nature. We aspire to give back to the community and put the environment at the forefront of everything we do.

Our culture at SafeStyle is simple yet has proven to be effective as we strive to give our employees equal opportunities from both our worksite to their weekend; we work in a fast-paced environment and deliver to deadlines, but also understand that balance is the key to a healthy lifestyle and promote sustainable work practices. We’re fun, focused and dream big.

Our office vibe is a chilled, fun environment with a team of friendly staff who are passionate about our product. We’re a humble bunch that commits to giving our all at work and doing our best to balance lifestyle along the way. Whether it be out in the surf here in Perth, or on a plane somewhere new, we thrive on adventure and hope you do too. So, if you’re committed to your craft but like to have fun along the way then we’re ready for you to become our newest teammate on the SafeStyle journey.

We are seeking fellow SafeStylers’, who love a bit of banter and enjoy working as part of a close-knit team.

We’re looking for a Customer Service & Administration Coordinator to support our growing business. This role will primarily manage retailer orders, process them manually via the internal system, invoicing and providing top-notch customer service via email or phone. You’ll be the backbone of our retail support operations.

The ideal candidate is experienced, organised, detail-oriented, and ready to jump in and support both customers and internal teams to ensure smooth day-to-day operations. If you have a passion for helping others and love getting into the details, we want to hear from you.

The successful applicant will have a strong understanding of customer service principles and be familiar with assistance with their enquiries, ensuring a seamless experience from start to finish. You’ll assist with administrative tasks, maintaining the flow of information between the sales team, customers, and across the SafesStyle team.

We all got 'em. Skills that put the bank in the back pocket. Our Customer Service & Administration Coordinator, needs to deliver on key responsibilities, and we’re looking for someone who can multitask efficiently. A few skills we’re after:

• 3+ years of experience in wholesale customer service and retailer support. Preferably in the tool, trade, workwear or optometry market sectors
• Strong understanding of customer service and order management processes
• High attention to detail and accuracy
• Comfortable working independently while managing remote tasks
• Excellent communication skills – both written and verbal
• Ability to manage multiple tasks at once while maintaining a high level of organisation
• Comfortable using administrative software systems (e.g., CRM, Xero)
• Ability to support customer inquiries and issues promptly and professionally
• Passionate about providing a great experience for our customers
• Previous experience in customer service

We understand that no one’s perfect (except maybe the office coffee machine), and we don’t expect you to tick every box. But if you have a passion for customer service, are highly organised, and are excited about helping us grow, then we’d love to hear from you. Here’s what will give you a leg up:

1. You’ve worked in a similar customer service or administrative role before
2. You’re familiar with Xero or similar invoicing systems
3. You’re comfortable using various software platforms to manage orders and communication
4. You’ve got excellent problem-solving skills and love helping people
5. You understand no task is too small, and you're all about getting things done
6. A collaborative mindset – we value teamwork and want someone who thrives in that environment
7. Exceptional phone etiquette, with a focus on delivering excellent customer service and resolving inquiries promptly.

Your daily tasks will include, but not be limited to:

• Managing retailer orders, both incoming and outgoing
• Processing orders manually via our internal system
• Maintaining up-to-date order status and ensuring deadlines are met
• Communicating with retailers to resolve any issues or concerns via phone or email
• Xero Management
• Supporting internal teams with order-related queries
• Helping streamline internal processes and improve efficiency
• Providing regular updates to customers and the team on order progress
• Managing returns and exchanges as required
• Helping out with ad-hoc admin tasks as needed

We know you’re in it for more than just a paycheck, so we do our best to look after our Legends:

• Attractive salary package (you’re worth it)
• 4 weeks annual leave (because you deserve it)
• 10 sick days (stay healthy, stay happy)
• 5 mental health days (because we care about your well-being)
• A fun, friendly work environment with a team that’s always got your back
• Tools of trade provided (Laptop )
• Commitment to sustainability, charity & impact initiatives
• Opportunity to be part of a fast-growing business with a lot of potential for personal growth

Go on, get in there and apply: you've got to be in it to win it. Click the button below and apply with yuor CV and a cover letter that includes the following answers:

1. Why do you want to join SafeStyle?
2. Can you describe a time when you handled a difficult customer issue?
3. What are the three things that are most important to you in a workplace?
4. Describe the best boss you’ve worked with. What part of their style did you love?
5. If you could be doing anything, anywhere, in the world right now, what would it be?